Terms and Conditions

Customer is responsible for determining quantity of product needed including cuts and waste. Full or Half pallet orders only. Half Pallet orders will incur a $50.00 partial pallet fee.


All claims or return requests must be in writing and submitted to: sales@porcelainpavercenter.com within 3 business days of receiving material. Products may not be returned for refund or credit without PPC's prior written consent.

Do not open pallets if you feel there is excessive broken material. Please contact our office in order for a representative to assess the damage. No breakage claims will be honored if pallets are open, or material is installed.

  • Returns of Full Unopened Pallets Only. No Exceptions.
  • A 35% restocking fee is charged on all returns plus return freight if applicable.
  • No Returns on Special Order Items.
  • No Returns on accessory items including Spacers and Polymeric Sand, all sales are final for these products.
  • Returns and/or Credits will be processed within 30 days after approval and receipt of material.
  • PPC cannot be held responsible for the installation of material. Credit Card Payments will incur a 3.5% processing fee.